Privacy Policy

We collect the following categories of information:

• To create and manage your account on Zawellery.
• To display personalised, city-specific jeweller listings and offers.
• To facilitate enquiries between buyers and jewellers.
• To publish reviews you submit (associated with your display name only).
• To send transactional communications (account activity, enquiry confirmations).
• To detect and prevent fraudulent or abusive activity on the Platform.
• To analyse and improve Platform performance and user experience.

We do not use your data for targeted advertising.

Zawellery uses the following types of cookies:

• Session cookies — to keep you logged in during a browsing session.
• Persistent cookies — to remember your selected city across sessions (30-day expiry).
• No third-party tracking cookies — we do not use Google Analytics, Meta Pixel, or any advertising trackers.

You can clear cookies at any time via your browser settings. Doing so will log you out and reset your city preference.

We share your data only in the following limited circumstances:

• With Jewellers — when you submit an enquiry, your name and contact details are shared with the jeweller you contacted.
• Service Providers — our hosting and email delivery providers process data on our behalf under strict confidentiality obligations.
• Legal Obligations — if required by law, court order, or government authority.

We never sell your personal data. We do not share data with advertisers or data brokers.

We retain your data for as long as your account is active or as needed to provide you the service. Specifically:

• Account data is retained until you request deletion.
• Enquiries are retained for 12 months for dispute resolution purposes.
• Reviews remain on the Platform unless removed by our moderation team or upon verified request.

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate data via your account settings.
• Deletion — request that we delete your account and associated data.
• Withdrawal of Consent — opt out of any non-essential communications at any time.

To exercise any of these rights, email us at support@zawellery.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your data, including:

• SSL/TLS encryption on all data in transit.
• Passwords stored using one-way cryptographic hashing (bcrypt).
• CSRF tokens on all forms to prevent cross-site request forgery.
• Session namespacing to prevent admin/public session collision.

While we take all reasonable steps to protect your data, no system is completely secure. Please use a strong, unique password for your Zawellery account.

Zawellery is not directed at children under 18. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on our Platform, please contact us immediately at support@zawellery.com and we will remove the account promptly.

The Platform may contain links to external websites (such as jewellers' own websites or social media profiles). Zawellery is not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before sharing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Platform after any such changes constitutes your acceptance of the updated Policy.

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: